Rishta Mobarak Private Limited (referred to as "Company") runs a
web/mobile application called
"Rishta Mobarak" (referred to
as "App"), which can be found on platforms such as Google Play
Store, iOS App Store, and others. Additionally, the Company
operates a website at
https://rishtamobarak.com (referred to as "Website"). Collectively, the App and the
Website are referred to as "the Platform." These terms and
conditions (referred to as "Terms") govern the usage and access
of the Platform, as well as the Services (defined below).
By using the Services, you indicate that you have read,
comprehended, and agree to be bound by these Terms. It is also
required that you adhere to the stipulations stated herein. If
you do not consent to all of these Terms or fail to comply with
the mentioned requirements, please refrain from accessing the
Platform or using the Services.
These Terms establish a legally binding and enforceable contract
between the Company and any User (as defined below) or end user
of the Services (referred to collectively as "you"). By
accepting these Terms, you confirm and warrant that: (a) you
possess the full legal capacity and authority to consent to and
be bound by these Terms, (b) you are at least 18 years old or
older, and (c) you are a resident of Pakistan, the United
States, European Union, Denmark, United Kingdom, Ireland, or the
Middle East (referred to collectively as "the State"). If you
are acting on behalf of an entity, organization, or any other
legal entity, you further confirm and guarantee that you have
the necessary power and authority to bind such entity,
organization, or legal entity to these Terms.
These Terms also include our Privacy Policy, accessible at
("Privacy Policy"), as well as any internal guidelines,
supplementary terms, policies, or disclaimers provided or issued
by us periodically. By continuing to access or utilize the
Platform, including any Services provided, you indicate your
acceptance of these Terms. Furthermore, you acknowledge that the
Platform is intended solely for the use of residents of the
specified States. By continuing to access and use the Platform,
it will be deemed that you are declaring yourself as a resident
of one of the specified States.
The Company retains the right to modify these Terms by posting a
new or updated version. Your continued use and/or non-deletion
of the Platform will signify your agreement to such changes.
Therefore, we strongly encourage you to regularly review the
Terms whenever you access or use the Platform to stay informed
about any modifications we may make to these Terms.
The Platform aims to offer online matrimonial and matchmaking
services (referred to as "Services") to all its users. By
signing up on our app, you have consented to our terms and
conditions, as well as our Privacy Policy. It is important to
read and understand our terms and conditions of service before
registering on our website. If any existing user violates our
Terms or Privacy Policy, the Company retains the right to
terminate or suspend their account. Please be aware that the
term 'Services' encompasses any future services that we may
offer or propose to provide.
In order to access the Services, users must create a profile or
sign up on the Platform ("Profile") using their email ID and/or
phone number, along with other required information. When
setting up the Profile, users will need to provide certain
details, including but not limited to phone numbers, display
pictures, and other information related to their profession and
education. It is crucial for users to provide accurate and
truthful information on the Platform and refrain from sharing
any immoral content or information. The minimum age requirement
for using the Platform's Services is 18 years old, and there is
no maximum age limit. Users are responsible for promptly
updating their details on the Platform in case of any
changes.
Users are solely responsible for maintaining the security and
confidentiality of their username and password. If there is any
unauthorized use or disclosure of the Profile or any breach of
security, users must immediately notify the Company in writing
at (support@rishtamobarak.com).
Users expressly agree to take full responsibility for all
activities carried out through their Profile, whether related to
the use of the Services or otherwise. The Company disclaims any
liability for unauthorized access to a user's Profile.
By using the Services, users agree to receive communications
from the Company, including information regarding recorded
transactions on the Platform, payment requests, details about
the Company and its Services, promotional offers and services
from the Company and its partners, as well as other relevant
matters concerning the Services.
Throughout the user's utilization of the Platform, Matchmakers
reserves the right to terminate or disable the user's account if
there are grounds to believe that the user is underage or has
breached the terms and conditions or privacy policy in any
manner.
The Company may request Users to upload specific information and
documents that are necessary to verify their eligibility to
access certain features of the Services. This may include
identification documents ("KYC Documents").
By using the Platform, the User grants authorization to the
Company and any third-party service provider engaged or involved
in connection with the Platform to process the KYC Documents and
verify the User's eligibility. The Company's processing
activities will adhere to its Privacy Policy and these Terms. It
should be noted that the privacy policy of any third-party
service provider involved in the processing of KYC Documents
will govern their permissions.
The User acknowledges that they may be required to submit
additional documents as requested by the Company or its
third-party service providers. In such cases, if any
supplementary information, data, or documentation ("Top-Up
Documents") is necessary, the User agrees to promptly provide
such Top-Up Documents upon request and authorizes the Company to
process them.
The User agrees and warrants to provide valid, true, complete,
and up-to-date KYC Documents and Top-Up Documents. The User
acknowledges that providing incorrect or misleading information
would constitute a material breach of these Terms. In such
instances, the User's access to certain features of the Services
may be restricted or denied.
The list of required KYC Documents and Top-Up Documents may be
provided to the User during the Profile creation or sign-up
process, or at a later stage.
Users have the option to upload Transaction Information on the
Platform, which pertains to the services provided. This
Transaction Information can be exchanged between the Users and
the Platform via various electronic means such as phone calls,
text messages, WhatsApp, email, or other relevant channels,
depending on the Users' contact details on the Platform.
It is the sole responsibility of the User to provide accurate
Transaction Information. The Platform and the Company will not
be held liable for any transactions that are not processed or
are incorrectly processed, in any manner whatsoever.
The Services provided may include Third Party Services, which
encompass services, content, documents, and information owned
by, licensed to, or made available by a third party. The
Platform may also contain links to Third Party Services. Users
acknowledge that Third Party Services are the responsibility of
the respective third parties, and the use of such services is
solely at the Users' own risk.
The Company does not make any representations and explicitly
disclaims all warranties and liabilities relating to Third Party
Services, including their accuracy or completeness.
Additionally, all intellectual property rights associated with
Third Party Services belong to their respective third-party
owners.
To facilitate payments, the Company collaborates with payment
service provider (PSP) partners. Users are advised to exercise
caution and refrain from intentionally or unintentionally
sharing personal PINs or OTPs (One-Time Passwords) with any
third party. The Company never solicits information such as PINs
or OTPs via calls or any other means. The Company will not be
held liable for any fraudulent activities resulting from the
User's sharing of such details. Similarly, the Third Party
Service providers/PSP partners will not be held liable for any
fraud arising from the User's sharing of such information. In
the event of any fraudulent transactions and if the User has
shared their debit/credit card or relevant information, the
Company may share necessary transaction details if the victim
contacts the Company through appropriate channels, such as the
customer support number or email (support@rishtamobarak.com).
The User confirms and guarantees that all information provided
through or in relation to the Services is accurate, complete,
true, and correct at the time of agreeing to these Terms, and
will remain so throughout their use of the Platform. The Company
assumes no responsibility or liability for any loss or damage
incurred by the User if the information, documentation,
material, or data provided for using the Services is incorrect,
incomplete, inaccurate, misleading, or if the User fails to
disclose any material fact.
The User is solely responsible for ensuring compliance with
applicable laws and will be held solely liable for any
consequences arising from a breach of their obligations in this
regard.
The User agrees to cooperate fully with the Company in defending
against any legal proceedings initiated as a result of the
User's breach of obligations or covenants under these Terms.
While the Company makes commercially reasonable efforts to
provide Users with daily backups of their Transaction
Information, Users are advised to regularly and independently
save, backup, and archive such Transaction Information.
The User shall use the Services strictly in accordance with the
provisions of these Terms. This includes not infringing upon any
third-party proprietary rights, such as copyrights, patents,
trademarks, or trade secrets. Except as expressly permitted
under these Terms, the User may not use, copy, display,
distribute, modify, publish, reproduce, store, transmit, post,
translate, create derivative works from, or license the
Services.
Furthermore, the User shall not use the Services to transmit or
upload any data or material that contains viruses, trojan
horses, or any other harmful computer code designed to disrupt
the operation of computer software or hardware. The User shall
not employ any robot, spider, automated device, or manual
process to monitor or copy the Platform or Services, or engage
in any activity that is harmful, harassing, defamatory, obscene,
pornographic, pedophilic, libelous, invasive of privacy,
hateful, racially or ethnically objectionable, encouraging money
laundering or gambling, or otherwise unlawful.
The User shall not engage in systematic retrieval of content
from the Platform or Services, or violate any applicable
laws.
Users are responsible for conducting proper research to ensure
that the services for which they send payment links comply with
all applicable laws. The Company encourages Users to cross-check
before generating payment links, as offering prohibited content
may result in the suspension or removal of the User's
account.
The User shall not use the Services to sell or supply prohibited
products or services, including regulated goods, counterfeit or
pirated goods infringing intellectual property rights, tobacco
and cigarettes, liquor or narcotics, goods or services contrary
to public interest, gambling, or non-compliance with applicable
laws.
The User is solely responsible for compliance with all
applicable laws, including the Anti-Money Laundering Act, 2010
and its associated rules. The Company shall not be held
responsible for any claims, liability, or losses arising from
the User's non-compliance with anti-money laundering laws in
Pakistan.
The User acknowledges and agrees that the essence and purpose of
the Platform is to connect individuals for the purpose of
marriage only. The Platform is not intended to be used as a
dating platform. If any User is found using the Platform for
activities other than matrimonial purposes, the User will be
immediately removed from the Platform without notice.
All rights, title, and interest in the Platform and Services,
including the intellectual property rights associated with them,
are owned by the Company or lawfully licensed to the Company.
The User is granted a non-exclusive, non-transferable, non-sub
licensable, royalty-free, revocable, and limited license to use
the Platform and Services in accordance with these Terms and any
written instructions provided by the Company.
The User must understand that all content and materials
displayed on the Platform are protected under applicable
intellectual property laws of Pakistan and the United States of
America. The User may not use or reproduce such content without
prior written permission from the Company.
The Company reserves the right to use, copy, disclose, publish,
display, and distribute any content provided by the User without
the need for payment of royalties, acknowledgment, or prior
consent, and without any other form of restriction based on the
User's intellectual property rights.
Unless expressly stated in these Terms, nothing in these Terms
grants the User any rights or licenses to the intellectual
property of the Company or any third party.
The content of the Platform, including text and images, is
copyright-protected and owned by the Company, unless otherwise
noted. The User may not use, sell, license, copy, or reproduce
the content, in whole or in part, in any manner, form, or media,
without the prior written consent of the Company.
These Terms will remain in effect unless terminated as described
below.
The Company has the right to immediately and at its sole
discretion terminate a User's access to or use of the Services,
or any part thereof, if the User violates or breaches any of its
obligations, responsibilities, or agreements under these
Terms.
Upon termination, these Terms will be terminated, except for
clauses that expressly state or are intended to survive
termination or expiration.
Regardless of anything stated in these Terms, upon termination
of a User's access to or use of the Services, any outstanding
amounts or unpaid fees related to the User's use of or access to
the Services will become immediately due and payable.
Your use of the Services is solely at your own risk.
You acknowledge and agree that the Company is not involved in
providing, granting, or disbursing any financial products. The
Company will not be held responsible for any claims or damages
suffered by Users, their customers, or any other person or
party, directly or indirectly related to or arising from such
transactions, including any payments made by the User using the
payment link generated through the Platform. You also agree to
retain proof of sale documentation (electronically or
physically) for each payment link generated.
To the extent permitted by applicable law, the Services are
provided on an "as is" and "as available" basis. The Company
does not guarantee uninterrupted or error-free operation of the
Services, nor does it warrant that the functions provided will
meet your specific requirements.
To the fullest extent permitted by applicable law, the Company
expressly disclaims all warranties, whether express or implied,
arising from the Services.
By using the Services, you accept full responsibility for any
consequences that may arise, and you expressly acknowledge and
agree that the Company shall have no liability in relation to
such consequences.
To the fullest extent permitted by law, the Company, its
affiliates, and related parties disclaim all liability for any
loss or damage arising from: (i) your use of, inability to use,
or availability or unavailability of the Services, including
Third-Party Services; (ii) any defects, interruptions, or delays
in the operation or transmission of information to, from, or
through the Services; communication failures; theft;
destruction; or unauthorized access to the Company's records,
programs, services, servers, or other infrastructure related to
the Services; or (iii) any failure of the Services to remain
operational for any period of time.
Notwithstanding anything to the contrary, neither the Company
nor any of its affiliates or related parties shall be liable to
you or any third party for any indirect, incidental, special, or
consequential damages, or any loss of revenue or profits,
directly or indirectly related to these Terms or the Services.
To the maximum extent permitted by law, you agree to waive,
release, discharge, and hold harmless the Company, its
affiliated and subsidiary companies, its parent companies, and
each of their directors, officers, employees, and agents from
any and all claims, losses, damages, liabilities, expenses, and
causes of action arising from the Services.
Please note that Matchmakers currently does not act as a payment
aggregator or payment gateway. It enables payments for users
through third-party payment service providers. Any charges
imposed by Matchmakers are service charges. If you require an
invoice for these charges, please email us at
(support@rishtamobarak.com).
You are responsible for indemnifying, defending (at the Company's option), and holding harmless the Company, its parent companies, subsidiaries, affiliates, and their officers, associates, successors, assigns, licensors, employees, directors, agents, and representatives from and against any claims, demands, lawsuits, legal proceedings, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, costs, and attorneys' fees) arising from or related to your access to the Services, use of the Services, violation of these Terms, or any infringement by any third party who may use your account with the Company, of these Terms.
You acknowledge and agree that the Company, along with any
third-party service providers it engages, may collect and
utilize your information, technical data, and related
information in accordance with its Privacy Policy.
The Company may analyze the information and data regarding your
use of the Services for the purpose of generating insights,
identifying trends, and conducting statistical analysis to
improve the effectiveness and efficiency of the Platform.
In compliance with applicable laws, the Company may be legally
required to disclose User data to law enforcement agencies,
government entities, or related bodies in connection with
criminal proceedings. You understand and consent that in such
cases, the Company has the right to share the requested data
with the relevant agencies or bodies.
You are responsible for independently maintaining records of all
payment transactions conducted on the Platform, including
physical copies or any other appropriate means. The Company
reserves the right to request copies of these records for its
own purposes, including record-keeping.
The Company retains the right to impose a convenience fee for
the provision of its Services. Failure to make the required
payment may result in the denial of access to the Services.
The Company retains the right to add, modify, or discontinue the
Services, either temporarily or permanently, at any time and for
any reason. The Company shall not be held liable for any such
additions, modifications, suspensions, or discontinuations of
the Services.
These Terms shall be governed by and interpreted in accordance
with the laws of Pakistan. Any disputes, conflicts, or
differences arising from these Terms or the use of the Services
shall be subject to arbitration in Lahore, Pakistan. The
arbitration shall be conducted in accordance with the
Arbitration Act, 1940, which is deemed to be incorporated by
reference in this provision. The arbitration panel shall consist
of 1 (one) arbitrator appointed by the Company. The arbitration
proceedings shall be conducted in English. The parties involved
in the arbitration shall maintain confidentiality and shall not
disclose the details of the arbitration, except on a
need-to-know basis or to legal advisors, unless required by law.
The decision of the arbitrator shall be final and binding on all
parties. Each party shall bear its own costs related to the
arbitration. The exclusive jurisdiction for any matters related
to these Terms or the Services shall be the courts in Lahore.
Modification - The Company reserves the right to modify these
Terms at any time and may add new or additional terms or
conditions for the use of the Services. Any modifications and
additional terms will be communicated to you. Unless expressly
rejected (in which case these Terms will terminate), they will
take immediate effect and become part of these Terms. If you
refuse to accept such changes, these Terms will be
terminated.
Severability - If any provision of these Terms is found to be
unlawful or unenforceable by a court or competent authority, the
other provisions will remain in effect. If any unlawful or
unenforceable provision would be lawful or enforceable if a part
of it is deleted, that part will be considered deleted, and the
remaining portion of the provision will continue in effect
(unless deleting that part contradicts the clear intention of
the clause, in which case the entire relevant provision will be
considered deleted).
Assignment - You are not allowed to license, sell, transfer, or
assign your rights, obligations, or covenants under these Terms
without the prior written consent of the Company. The Company
may grant or withhold this consent at its sole discretion and
subject to any conditions it deems appropriate. The Company may
assign its rights to any of its affiliates, subsidiaries, parent
companies, or to any successor in interest of any business
associated with the Services without prior notice to you.
Notices - All notices, requests, demands, and determinations for
the Company under these Terms (excluding routine operational
communications) should be sent to
(feedback@rishtamobarak.com).
Third Party Rights - No third party shall have the right to
enforce any terms contained in these Terms.
Translations - The Company may provide you with translated
versions of these Terms to help you understand them better. The
English version of these Terms will prevail in all respects. In
case of any inconsistency between the English version and any
translated version, the terms of the English version will be
binding.
Cancellation - Once a transaction is initiated, it cannot be
cancelled. If the User has entered the wrong number/VPA ID, the
Company will not be held liable for the transaction.
Real-time Transactions - All transactions are processed in
real-time. If there is any delay in the completion of the
transaction, the User can contact the support team of
Matchmakers at (support@rishtamobarak.com) after a cool-off
period of 30 minutes.
Debit/Credit Card - If the User encounters any issues related to
transactions involving Debit/Credit cards, it is necessary to
report the matter to the Company's call center.